REFUND & RETURN POLICY

GENERAL PROVISIONS

All return and exchange requests must be accompanied with a copy of the purchaser’s valid University or Government issued identification and proof of purchase in the form of the original receipt. 

Returns and/or exchanges may be requested either in store or via Chapter One Bookstore’s website: https://www.chapterone.edu.bs . In the event that a request is submitted via the website, the form must be completed in entirety and include the reason for a return or exchange and include a copy of the purchaser’s valid University or Government issued identification and proof of purchase.  

In the event of a dispute, the final decision regarding the acceptance of an item to be returned or exchanged will be made at the discretion of the Store Manager.

Refunds are issued in the form of store credit and will be subject to a ten percent (10%) restocking fee except in the event where an exception is made by the University’s Business Office. Shipping and delivery fees associated with purchases are non-refundable. 

PHYSICAL COURSE MATERIALS

Course Materials must be returned within seven (7) business days for a refund. Course materials will be accepted provided that materials are returned in the original packaging, with all accompanying pieces and are not defaced or damaged in any way. Shrink wrapped materials will not be accepted if the packaging has been opened. Course materials purchased during the last week of classes and/or during final exams are nonrefundable. The qualification of defacement or damage will be made at the final discretion of the Store Manager. 

ELECTRONIC SOFTWARE & E-BOOK PURCHASES

Purchases of Electronic Software and E-Books are non-refundable. 

HARDWARE & SOFTWARE PURCHASES

Purchases of Hardware and Software products may be returned unopened and in the original condition within seven (7) days of purchase. 

GIFT CARDS & GIFT CERTIFICATES

Gift card and gift certificate purchases are non-refundable. 

ALL OTHER MERCHANDISE

All other merchandise not indicated above may be returned in its original state and packaging within fourteen (14) days of purchase. The item may not be refunded if it has been worn, defaced or damaged in any way. 

PRE-ORDERS OF MERCHANDISE

Pre-orders of merchandise not requiring personalization are refundable via cheque or store credit if circumstances beyond our control impede the procurement process. The Refund Request Form must be completed in this event. 

Where pre-orders not requiring personalization are cancelled or revised at the point of collection, a restocking fee of ten percent (10%) will be applied to the balance due. Refunds requested in this circumstance will be issued via store credit only.

Special orders requiring customization or personalization are non-refundable.