Star-Studded Service

Have you ever wondered what the high-scoring practices do to ensure that patients and their family members feel valued and important? In fact, these satisfied patients are so loyal that if you move across town, they ll drive the extra 20 minutes, and still refer others to your practice! In this highly readable book, authors and patient satisfaction experts Kevin Sullivan and Meryl Luallin share more than 20 years of experience with single- and multi-specialty practices in nearly every U.S. marketplace, facing the same challenges you do.