Managing Housekeeping Operations, 3rd Edition

By (author)  Margaret M. Kappa

Managing Housekeeping Operations shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area. The third edition of Managing Housekeeping Operations has been completely revised with more than 100 pages of new content and two new chapters, reflecting the extensive changes in the hotel industry.

New and updated information includes the following topics: Energy management, sustainability and “green” housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.) Post 9/11 security issues Health concerns (bedbugs, mold, viral outbreaks) Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, “bed wars,” pillow menus, wireless Internet, etc.) Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing) Contents: The Role of housekeeping in Hospitality Operations Environmental and Energy Management Planning and Organizing the Housekeeping Department Housekeeping Human Resource Issues Managing Inventories Controlling Expenses Safety and Security Managing an On-Premises Laundry Guestroom Cleaning Public Area and Other Types of Cleaning Ceilings, Walls, Furniture, and Fixtures Beds, Linens, and Uniforms Carpets and Floors Tubs, Toilets, and Vanities.