Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:
- Provides an overview of information technology basics, including computer hardware, software, and networks
- Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business
- Features interviews with information technology professionals in the hospitality industry
- Includes “On the Job” vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation
- Contains a practical glossary of technical terminology
Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.