Procedures for the Automated Office, 5th Edition

Sharon C. Burton, Nelda J. Shelton, Lucy Mae Jennings

Designed to prepare readers for employment in today’s office environment, the principles and techniques presented in this text provide office professionals with the essential skills they need to understand basic office procedures, enhance their professional value, and manage their jobs with greater confidence and less frustration. The text emphasizes that each office worker is a communication link: in person, over the telephone, via computer, and in writing.

Topics covered include working environment, processing information, technology and the office professional’s role, working with the office team, handling financial procedures, scheduling appointments and receiving visitors, and guidelines for preparing for your future. For entry-level office employees and others interested in enhancing their professional value.